Faces in the UAE: delivery, returns and payment
Checked by Noura Alshammari · updated
Faces in the UAE: free delivery from AED 299, 7-day returns, cash on delivery yes, Tabby yes. From the store’s own pages, read 18 Oct 2026.
At a glance
| Free delivery from | AED 299 |
|---|---|
| Delivery fee below that | AED 15 |
| Return window | 7 days |
| Free returns | – |
| Cash on delivery | Yes (AED 15) |
| Tabby | Yes |
| Tamara | Yes |
| Apple Pay | – |
From the store’s own pages
| Standard delivery | Free on orders of AED 299 and above, AED 15 below that. Dubai 2-3 days, other cities 3-4 days. |
|---|---|
| Express delivery | 24-hour or next-day delivery in Dubai, Abu Dhabi, Sharjah and Ajman: free from AED 499, otherwise AED 15. Dubai also has 90-minute delivery for orders placed 9am to 10pm. |
| Cash on delivery | Available, with an AED 15 fee per order. |
| Payment | Visa, Mastercard and American Express cards, plus Tabby and Tamara instalments. |
| Returns | Within 7 days of delivery via customer service (800 965 664). No returns on sale or promotion items, or on opened or used products. |
| MUSE points | You collect MUSE points on every purchase; points used on a returned order go back to the same account. |
Read on 18 Oct 2026. faces.ae · faces.ae · faces.ae · faces.ae
Questions shoppers ask
What is the free delivery minimum in the UAE?
AED 299 for standard and AED 499 for express; smaller orders pay AED 15.
Are shipping fees refunded on a return?
No. Only the product value is refunded, not shipping or COD fees.
How am I refunded if I paid cash?
As an online voucher emailed within about 2 business days, store credit, or an e-gift card.
Can I pay in instalments?
Yes. The site offers Tabby and Tamara for buy now, pay later.
What is the minimum for free delivery at Faces in the UAE?
Orders from AED 299 ship free; below that delivery costs AED 15, according to the store’s own page read 18 Oct 2026.
Can I pay with Tabby or Tamara at Faces in the UAE?
Tabby: Yes. Tamara: Yes. A promo code applies to the order total before it is split into instalments.
Codes and other countries
Faces promo codes in the UAE · Same info for: Saudi Arabia