- [AhlaCode](https://ahlacode.com/en/)
- [the UAE](https://ahlacode.com/en/ae/)
- [Faces](https://ahlacode.com/en/faces-ae/)
- Delivery & returns

# Faces in the UAE: delivery, returns and payment

Checked by [Noura Alshammari](https://ahlacode.com/en/editors/noura/) · updated 18 Oct 2026

Faces in the UAE: free delivery from AED 299, 7-day returns, cash on delivery yes, Tabby yes. From the store’s own pages, read 18 Oct 2026.

## At a glance

| Free delivery from | AED 299 |
| Delivery fee below that | AED 15 |
| Return window | 7 days |
| Free returns | – |
| Cash on delivery | Yes (AED 15) |
| Tabby | Yes |
| Tamara | Yes |
| Apple Pay | – |

## From the store’s own pages

| Standard delivery | Free on orders of AED 299 and above, AED 15 below that. Dubai 2-3 days, other cities 3-4 days. |
| Express delivery | 24-hour or next-day delivery in Dubai, Abu Dhabi, Sharjah and Ajman: free from AED 499, otherwise AED 15. Dubai also has 90-minute delivery for orders placed 9am to 10pm. |
| Cash on delivery | Available, with an AED 15 fee per order. |
| Payment | Visa, Mastercard and American Express cards, plus Tabby and Tamara instalments. |
| Returns | Within 7 days of delivery via customer service (800 965 664). No returns on sale or promotion items, or on opened or used products. |
| MUSE points | You collect MUSE points on every purchase; points used on a returned order go back to the same account. |

Read on 18 Oct 2026. [faces.ae](https://www.faces.ae/en/Delivery.html) · [faces.ae](https://www.faces.ae/en/Returns.html) · [faces.ae](https://www.faces.ae/en/FAQs.html) · [faces.ae](https://www.faces.ae/en/tabby.html)

## Questions shoppers ask

**What is the free delivery minimum in the UAE?**

AED 299 for standard and AED 499 for express; smaller orders pay AED 15.

**Are shipping fees refunded on a return?**

No. Only the product value is refunded, not shipping or COD fees.

**How am I refunded if I paid cash?**

As an online voucher emailed within about 2 business days, store credit, or an e-gift card.

**Can I pay in instalments?**

Yes. The site offers Tabby and Tamara for buy now, pay later.

**What is the minimum for free delivery at Faces in the UAE?**

Orders from AED 299 ship free; below that delivery costs AED 15, according to the store’s own page read 18 Oct 2026.

**Can I pay with Tabby or Tamara at Faces in the UAE?**

Tabby: Yes. Tamara: Yes. A promo code applies to the order total before it is split into instalments.

## Codes and other countries

[Faces promo codes in the UAE](https://ahlacode.com/en/faces-ae/) · Same info for: [Saudi Arabia](https://ahlacode.com/en/faces-sa/info/)

Noura Alshammari
Covers fashion, beauty and kids’ stores across the Gulf, and tries codes in a real basket before reporting the result. [Profile](https://ahlacode.com/en/editors/noura/) · [How we confirm codes](https://ahlacode.com/en/method/)

Source: https://ahlacode.com/en/faces-ae/info/